Terms and conditions of use

Welcome to the SIPSTOR Website (‘Website’) terms and conditions for use (the ‘Conditions’).

These Conditions apply to the use of the Website and by accessing the Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to the Conditions please contact our Customer Service team by e-mail on [email protected] , or call us on +44 (0) 1254 277 854 from 9.00 am to 5.30 pm Monday to Thursday, and 9.00 am -5.00 pm on Fridays. Calls may be recorded for quality monitoring and training purposes. If you prefer, you can also write to us at Customer Services, Pernod Ricard UK Limited, Central House, 3 Lampton Road, Hounslow, TW3 1HY, UK.

As set out below, the Website is intended for you to use only if you are of legal age to buy alcohol in the country where you live or access the Website. If you’re under age, you may be in breach of local laws or regulations and should leave the Website immediately.


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Legal drinking age

To use this Website you must be of legal drinking age in your country - if you are not, please exit this Website immediately. We look forward to informing you about us at an appropriate time in the future. If you are of legal age, our products should be enjoyed and consumed responsibly. We assume that users of the Website have complied with the relevant laws in their home country and the country in which this Website is accessed and hereby exclude all liability in respect of users who are under the legal age for drinking alcohol.

Restricted Territories

In some countries of the world it is not permissible for citizens to visit a Website like ours due to local laws restricting the sale and/or promotion of alcoholic beverages. You are responsible for compliance with the laws of the country or territory in which you are located and if you are visiting from a country where restrictions apply you should exit this Website now. If you are unsure about the law, then we suggest that you exit now and check your legal position before continuing.


You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and that you will notify us immediately of any changes to the Personal Information by contacting our Customer Service team by e-mail on [email protected] , or call us on +44 (0) 1254 277 854 from 9.00 am to 5.30 pm Monday to Thursday, and 9.00 am -5.00 pm on Fridays.

Please note that all calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary).

Our rights

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Intellectual property and right to use

The Website contains many trademarks belonging to Pernod Ricard Group Companies, which are registered in many different countries. This is also true of the other logos and creative materials that you will see on this Website. We attach considerable importance to these valuable assets and make every effort to protect them. Any use or reproduction of these trademarks or other intellectual property without our express prior written consent is prohibited.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, including your right to cancel your contract with us.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic, indirect, or consequential losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Privacy Policy


At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

Data Protection – Personal Information

When you first enter the age gate on this website we will ask you if you would like to us to ‘remember you’. If you agree to this, we will retain your age information.

When you create an account on this Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections and a password (together, ‘Personal Information’ or ‘User Information’). We will share this information where required with our third party providers.

We will treat all your Personal Information as confidential save as set out in these terms. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To administer this Website;
  • Where required, to make enquiries about you including searching your records held by fraud prevention schemes.
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you or using your personal information for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Pernod Ricard Group Companies by e-mail about products and promotions which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by contacting us using one of the following methods:

Email: [email protected]

Telephone: +44 (0) 1254 277 854 , from 9.00 am to 5.30 pm Monday to Thursday, and 9.00 am -5.00 pm on Fridays. Calls may be recorded for quality monitoring and training purposes.

Customer Services, Pernod Ricard UK Limited , Central House, 3 Lampton Road, Houslow, TW3 1HY, UK

Some of your Personal Information will be disclosed to other businesses who will help process and deliver your order. Pernod Ricard UK requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the Pernod Ricard Group for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are required and entitled do so.


We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept Cookies you will have to log in again each time you use this Website for shopping .

Please check back frequently to see any updates or changes to our privacy policy.

Contact details

For any queries regarding our service, please contact us as follows:

Email: Please contact our Customer Service team by e-mail on [email protected]

Telephone: +44 (0) 1254 277 854 , from 9.00 am to 5.30 pm Monday to Thursday, and 9.00 am -5.00 pm on Fridays. Calls may be recorded for quality monitoring and training purposes.

Customer Services
Pernod Ricard UK
3 Lampton Road
Hounslow TW3 1HY

Registered in England. Company registration number: 1870414